Privacy Policy

Effective September 25, 2026. Last updated September 25, 2026. Scutara is built so buyers can shop without handing over their identity. This policy explains what information we collect, how we use it, who sees it, and the choices you have.

Who We Are

Scutara LLC (“Scutara,” “we,” “us,” or “our”) operates scutara.com (the “Website”) and the Scutara matching service (the “Service”), which connects buyers, and the AI agents acting for them, with businesses that can serve them. Contact us at support@scutara.com.

This policy covers three groups of people:

Website visitors — anyone who browses scutara.com or fills in a form on it.
Businesses — companies that receive requests through the Service, and the people who act for them.
Buyers — people, and organizations, whose requests reach businesses through Scutara, usually by way of an AI agent. A buyer may be a consumer shopping for a household purchase or a business shopping for a service.

At a Glance

Businesses receive a buyer’s request without the buyer’s name, street address, phone number, or email.
A buyer’s identity is released to a business only when the buyer selects that business.
We do not sell personal information.
We use cookies and similar technologies for analytics and advertising, and you can opt out.
You can ask us to access, correct, or delete your personal information at any time.

Topics

Information We Collect

Website Visitors

Information you give us. When you complete a form, we collect what you enter, such as your name, company, position, email address, and phone number, and your message.
Information collected automatically. When you visit the Website, we and our service providers collect technical information, such as your IP address, browser and device type, pages viewed, the page that referred you, and the date and time of your visit. Some of this is collected through cookies, pixels, and similar technologies. See Cookies, Analytics, and Advertising.

Businesses

Contact details for the people who act for the business, such as name, position, email address, and phone number.
Business details, such as company name, service area, and the products or systems you offer.
Your replies to requests, including questions, price ranges, and proposals.
Records of reveals, conversions, and contracts you report to us.
Billing information, when you sign an agreement that involves payment. Payments are handled by third-party payment processors, and we do not store full card numbers.

Buyers

Request details — what you are shopping for and the details a business needs to respond, such as your needs, specifications, timeline, budget, and how you intend to pay. What a request contains depends on the industry.
Request enrichment — details we add to complete your request, drawn from analysis or public sources. For example, for a solar request we may add roof size, angle, and shade.
Messages — the questions, answers, and proposals exchanged between you, or your agent, and businesses through Scutara.
Identity information — your name, contact details, and, where relevant, your address or business name. We hold these separately from your request and release them only as described in the next section.
Your choices — which business you select, and whether you move forward with it.

We receive buyer information from the buyer directly or from the AI agent acting for them. We do not receive your account information from an AI agent platform, such as ChatGPT, and that platform’s own privacy policy governs what it collects from you.

How Buyer Requests Stay Anonymous

Protecting buyer identity is how Scutara works, not a setting.

Request. Matched businesses receive the details they need to respond to your request. They do not receive your name, street address, phone number, or email, or any other detail that identifies you.
Conversation. Businesses send questions and price ranges through Scutara. We relay them between you and the business without revealing who you are.
Reveal. When you select a business, we release your name and the contact details that business needs to take the next step. We release your identity only to the business you select.

After a reveal, the business may add you to its own systems. From that point, its privacy policy governs how it uses your information. Businesses agree to use requests only to respond to that buyer and not to share, sell, or forward them, or attempt to identify a buyer before a reveal.

How We Use Information

We use personal information to:

Operate the Website and the Service, including matching requests to businesses, relaying messages, and completing reveals.
Confirm conversions, including by checking with the buyer and the business.
Respond to your questions and requests.
Send service messages and, where allowed, marketing messages. See Email and Text Messages.
Understand how the Website is used and measure and improve our marketing.
Improve the Service, including our matching and anonymization methods.
Protect the security of the Website and the Service, and prevent fraud and misuse.
Bill businesses under their agreements.
Comply with the law and enforce our agreements.

We do not sell personal information. We share it only as follows:

With businesses. Matched businesses receive anonymized request details and messages. The business you select receives your identity at reveal.
With service providers. Companies that we work with receive information only as needed to perform the services that you request. They include cloud hosting providers, customer relationship and messaging platforms, email providers, payment processors, and AI and language-processing providers.
With advertising and analytics partners. When we use third-party tracking, those partners may collect information about your visits through cookies and similar technologies. Under some state laws, this can count as “sharing” for targeted advertising. You can opt out. See Cookies, Analytics, and Advertising.
For legal reasons. When required by law, subpoena, or court order, or when needed to protect the rights, property, or safety of Scutara, our users, or others.
In a business transfer. If Scutara is involved in a merger, acquisition, conversion to another entity, financing, or sale of assets, personal information may transfer as part of that transaction, subject to this policy.
With your consent. In any other case, only when you tell us to.

Cookies, Analytics, and Advertising

What These Technologies Are

Cookies are small text files a website places on your browser. Pixels, tags, and similar technologies do related jobs. They let a website recognize your browser, remember your preferences, and measure how visitors use it.

How We Use Them

Essential. Needed for the Website and its embedded forms to work and stay secure. These cannot be turned off.
Analytics. Help us understand how visitors find and use the Website, so we can improve it.
Advertising. Let us and our advertising partners measure our ads and show Scutara ads to people who have visited the Website, on other websites and platforms.

We may add or change analytics and advertising providers over time. This policy covers them when we do.

Your Choices

Browser settings. You can block or delete cookies in your browser settings. Some parts of the Website may not work if you block essential cookies.
Opt out of targeted advertising. Email support@scutara.com with the subject “Do Not Sell or Share,” and we will stop sharing your information for targeted advertising. You can also use the industry opt-out tools at optout.aboutads.info and optout.networkadvertising.org.
Global Privacy Control. We treat a Global Privacy Control signal from your browser as a request to opt out of sharing for targeted advertising for that browser.
Do Not Track. There is no common standard for “Do Not Track” signals, so we do not respond to them. We do honor Global Privacy Control.

Anonymized and Aggregated Data

We may create information that has been anonymized or aggregated so that it cannot reasonably identify any person, such as trends in the requests Scutara handles. We may keep and use that information for any lawful purpose, including research, benchmarking, and improving the Service. We do not attempt to re-identify it, and we require anyone we share it with not to attempt to re-identify it either.

Email and Text Messages

Email

We send service emails about your requests, your participation, and the Service. If you receive marketing email from us, you can unsubscribe at any time using the link in any message. Service emails continue while you use the Service.

Text Messages

If you give us your mobile number and consent to texts, we may send you service updates and marketing messages. Reply STOP to opt out, or HELP for help. Message and data rates may apply. We do not share mobile numbers or text-messaging consent with third parties for their own marketing.

How Long We Keep Information

We keep personal information only as long as we need it for the purposes in this policy, including providing the Service, confirming conversions, billing, resolving disputes, and meeting legal obligations. When we no longer need it, we delete it or anonymize it. You can ask us to delete your information sooner. See Your Privacy Rights.

How We Protect Information

We use administrative, technical, and physical safeguards designed to protect personal information, including storing buyer identity information separately from request details and limiting who can access it. No system is completely secure, and we cannot guarantee the security of information sent over the internet.

Your Privacy Rights

Wherever you live in the United States, you can ask us to:

Access the personal information we hold about you, and receive a copy in a portable format.
Correct personal information that is inaccurate or incomplete.
Delete your personal information, subject to exceptions the law allows.
Opt out of marketing messages, and of sharing for targeted advertising.

Residents of California, Nevada, and other states with privacy laws may have additional rights under those laws, and we honor them.

How to Make a Request

Email support@scutara.com and tell us what you are asking for. We will verify your identity before acting, usually by confirming details we already hold. You may use an authorized agent, and we may ask the agent for proof of authority. We respond within 45 days. If we need more time, we will tell you why.

If we deny your request, you may appeal by replying to our decision with the subject “Appeal.” We will respond to your appeal within 45 days.

We will not discriminate against you for exercising any of these rights.

Nevada Residents

We do not sell personal information as Nevada law defines it. You may still submit an opt-out request to support@scutara.com, and we will honor it.

Children

The Website and the Service are intended for adults 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

International Users

Scutara is based in the United States, and the Website and the Service are intended for users in the United States. If you use them from elsewhere, your information will be processed and stored in the United States, where privacy laws may differ from those where you live.

Links to Other Websites

The Website links to other websites and services, including AI agent platforms. This policy applies only to Scutara. Read the privacy policy of any other website you visit.

Changes to This Policy

We may update this policy as the Service, our providers, and the law change. When we do, we will update the “Last updated” date at the top of this page. For material changes, we will post a notice on the Website before they take effect.

How to Contact Us

If you have a question about this policy or the information we hold about you, email support@scutara.com.

How to Report a Complaint

If you feel we have not addressed your concern, you may also contact the U.S. Federal Trade Commission at reportfraud.ftc.gov or the Office of the Nevada Attorney General at ag.nv.gov.